Have any questions or concerns?
We’re always ready to help!
Just complete the enquiry box next to here
with your question or
Email us at:
How do I track my order?
With the exception of our standard small items rate all orders will be sent out with a dedicated tracking number for you to be able to trace your parcels journey.
How can I contact your couriers?
Once your order has been dispatched you will receive a notification from us which will include your tracking number and confirmation of shipping service.
Do you provide International delivery?
Yes we are happy to ship to any international country however we cannot be responsible for any fees or taxes incurred upon import by yourselves.
How do I return an item?
Please see above returns policy
What are your delivery options?
Our standard small item shipping is via Royal Mail and goods will be sent out registered delivery and will require a signature. Larger orders will either be sent via Royal Mail Special Delivery or insured courier
At Lucy Jayne we are dedicated to offering fabulous exclusive British designed products made to high standards. We have a stringent quality control team and aim to make your buying experience from our online boutique a special and easy one. If for any reason you wish to contact us please do email us on the links below.
We understand that sometimes items you receive might not be suitable and you may wish to return them.
If you would like an exchange please complete the returns form that will be included inside your parcel, Once we receive your returned items and exchange request our team will process and make contact with you to take payment from you for the additional shipping costs and send out your replacement goods subject to stock levels.
If you simply wish to return them for a refund as they are not suitable then please complete the returns form and return t us within 14 days. All returns must be sent back to us within 14 days of receipt. All items must be in an unused and saleable condition. Returns that are damaged, soiled, altered or marked/scented in any way (including from deodorant or perfume) unfortunately cannot be accepted and will be returned to the buyer.
Please ensure that all return postage costs have been paid in full. Any parcels with owed postage charges will not be accepted and therefore no refund or exchange will be processed.
Any returns sent back to us are at the buyer’s expense and we recommend you use a tracked delivery service to ensure your return reaches us. Your refund will be issued once the item has been inspected by our team and the item cost will be refunded to the same original method of payment.
Although we do everything possible to ensure items are sent in perfect condition, occasionally a product can be damaged during manufacture and may have not been picked up during our quality control checks. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty so that we can resolve this issue for you.
We regret that if you return a faulty or incorrect item without any prior contact, the return request cannot be accepted and the item will returned to you (the buyer) immediately.